Refund Policy

This Refund Policy explains when and how you may request a refund for purchases made on www.entryforms.app (the "Website"). It applies to all orders for our travel document and application assistance services.

entryforms.app is a private, independent platform that assists users in preparing and submitting travel-related applications. We are not affiliated with any government authority. Refunds are governed by this Policy and applicable law.

Our Terms and Conditions and Privacy Policy also apply to refund requests. Your statutory consumer rights (e.g., EU/EEA/UK) remain unaffected.

• Service Fee — our charge for document preparation, platform access, and support.
• Government/Authority Fee — non-refundable charges paid to official authorities.
• Submission — the moment your application is transmitted or queued for submission.
• Order — the total of service fees, government fees, taxes, and add-ons.

• Before Submission: full refund of the Service Fee.
• After work begins: partial refund depending on progress.
• After Submission: Service Fee becomes non-refundable.
• Rejected Applications: refunds granted only if rejection was caused by our error.

Email info@iranmarkaz.ir to cancel an order.

Include order ID, full name, and last 4 digits of passport number.

Cancellations cannot be processed after the travel date or after a decision has been issued.

• Government/Authority Fees once submitted.
• Rush or priority handling fees after work begins.
• Third-party services (courier, translations, etc.).
• Bank/issuer fees or currency conversion fees.

• Our Error: we correct the issue or refund the Service Fee.
• User Error: you are responsible for incorrect or incomplete information.
• Duplicate Orders: refund possible if the duplicate was not yet processed.

Processing estimates on the Website are not guarantees. Delays caused by authorities do not qualify for refunds of government fees.

• Email info@iranmarkaz.ir.
• Include order ID, full name, last 4 digits of passport, and reason.
• Attach supporting documents if available.

• Requests acknowledged within 2 working days.
• Most resolved within 7–10 working days.
• Government fee reversals vary by authority.

• Refund sent to original payment method.
• Bank processing may take additional days.
• Alternative refund method may be offered if necessary.

Contact us before opening a dispute. Unjustified chargebacks may be contested with evidence.

Refunds may be declined if fraud, misuse, or abuse is suspected.

• Promotional discounts are not refundable in cash.
• Credit vouchers may have expiration limits.

• Refunds are issued in the original transaction currency.
• Exchange differences and card issuer fees are non-refundable.

This Policy forms part of our Terms and Conditions.